Terms of Use

Ranki is an AI-powered digital marketing automation platform. We offer two products:

1.1 Free AI Visibility Audit

A no-cost online tool that estimates how visible your business is in AI-powered search engines (including ChatGPT, Claude, Perplexity, and Google AI Overviews) by reviewing your suburb, vertical, and a representative sample of customer queries. The audit produces a personalised report showing competitors, estimated revenue exposure, a market winnability grade, and suggested remedial actions. The audit creates no payment obligation whatsoever. All estimates, benchmarks, and projections in the audit are provided in good faith and are inherently approximate. They are not representations of fact and must not be relied upon as guarantees of any outcome. We expressly disclaim all liability for decisions made in reliance on audit output.

1.2 Ranki Subscription Plans

A done-for-you content and AI-visibility service available across three plan tiers. Features available depend on the plan subscribed and may include:

• ▸AI-generated SEO blog content published automatically to your connected website (8, 20, or 30 articles per month depending on plan)
• ▸Weekly Google keyword rank tracking across 15, 25, or 50 keywords depending on plan
• ▸Monthly AI visibility report showing your business presence across ChatGPT, Perplexity, Gemini, and Google AI Overviews
• ▸Automated social media post creation and publishing across up to 8 connected channels (Growth and Pro plans only)
• ▸AI avatar video produced monthly and published to connected video platforms (Pro plan only)
• ▸Priority content queue and quarterly strategy brief (Pro plan only)
• ▸AI-generated featured images for every published article (all plans)
• ▸Personal onboarding by a Ranki team member (all plans)

Specific deliverable volumes stated in marketing materials and plan descriptions are targets and reasonable estimates only, not contractual minimums or guarantees. Actual volumes may vary depending on content review cycles, client-side approvals, your platform technical configuration, and third-party API availability. We reserve the right to modify, enhance, substitute, or discontinue any feature or deliverable at any time upon reasonable notice, provided that material reductions in core functionality will be communicated with at least 30 days' advance notice.

By creating a Ranki account or activating a subscription, you represent, warrant, and covenant to us that:

• ▸You are at least 18 years of age and have full legal capacity to enter binding contracts
• ▸You are registering on behalf of a legitimate, lawfully operating business and have actual authority to bind that business entity to these Terms
• ▸All information you provide during registration and onboarding (including domain, niche, location, social media accounts, and platform credentials) is accurate, current, and complete, and you will promptly update it if it changes
• ▸You are the lawful owner, authorised administrator, or hold a valid licence permitting you to grant third-party access to every website, Google property, social media account, and digital platform connected to Ranki
• ▸Your use of the Ranki service, and any content published by Ranki on your behalf, will comply with all applicable laws, including the Australian Consumer Law (ACL), the Spam Act 2003 (Cth), the Copyright Act 1968 (Cth), and the Privacy Act 1988 (Cth)
• ▸You will maintain the security and confidentiality of your login credentials and will notify us immediately at legal@ranki.com.au if you suspect any unauthorised access to your account
• ▸You have a lawful basis under applicable privacy laws to share with us any personal information relating to third parties (including your customers or employees) that you provide during onboarding or service delivery

We reserve the right, at our sole and absolute discretion, to refuse service, suspend access, or terminate accounts without prior notice if we reasonably believe you have made a material misrepresentation, violated these Terms, engaged in fraudulent conduct, or if continued service would expose us to legal, regulatory, or reputational risk. No refund is payable upon termination for breach.

3.1 Subscription Plans

Ranki offers subscription plans with pricing options (all prices are in Australian Dollars, exclusive of GST):

The Free AI Visibility Audit is provided at no cost and creates no payment obligation. Enterprise, multi-location, white-label, and agency partnership arrangements are quoted separately and governed by a written addendum to these Terms signed by an authorised representative of Theme Press Pty Ltd.

GST (10%) is added to all prices for Australian businesses at checkout. International clients are responsible for any additional taxes, levies, or duties applicable in their jurisdiction. We do not gross-up prices to account for foreign withholding taxes.

3.2 Billing Cycle

Monthly subscriptions are billed on the same calendar date as your initial payment date in each subsequent month. Annual subscriptions are billed in full on activation and automatically renew on the anniversary of the activation date unless cancelled at least 7 days before renewal. If your payment date falls on a day that does not exist in a given month (e.g. the 31st in a 30-day month), payment will be processed on the last day of that month. Subscription fees are non-refundable except as expressly stated in clause 4 or as required by the Australian Consumer Law.

3.3 Payment Authorisation and Failed Payments

All payments are processed by Stripe, Inc. By providing payment details and activating a subscription, you provide a continuing authorisation for us to charge your nominated payment method for all recurring fees as they fall due, without requiring further approval for each charge. You represent that you are the authorised holder of the payment method provided. If a payment fails, we will attempt to retry and will notify you by email. We reserve the right to suspend access to the service after 7 days of non-payment following the due date, and to terminate the subscription if non-payment continues for 14 days after written notice. Suspended or terminated accounts remain liable for all outstanding fees. We may engage a debt collection agency or commence legal proceedings to recover unpaid amounts, and you agree to reimburse our reasonable costs of doing so.

3.4 Process Guarantee - Missed Publish Credit

For active subscribers, if we fail to publish content in any given week solely due to our internal pipeline error (and not due to your platform being inaccessible, credentials being revoked, third-party API outage, or any factor attributable to you or a third party), that week's service may be credited as a service credit against your next billing period at our discretion. Service credits are the sole and exclusive remedy for missed delivery obligations. Credits have no cash value, are non-transferable, expire upon cancellation, and do not apply to ranking, traffic, lead, or revenue outcomes (which are governed by clause 7). To claim a credit, you must notify us in writing within 14 days of the alleged missed delivery.

3.5 Price Changes

We reserve the right to change subscription prices at any time. We will provide at least 30 days' advance written notice (by email to your registered address) of any price increase applicable to your existing subscription. Continued use of the service after the effective date of a price change constitutes your acceptance of the new price. If you do not accept the new price, your sole remedy is to cancel your subscription before the effective date takes effect. Annual subscribers are protected from mid-term price changes until their next annual renewal date.

4.1 How to Cancel

You may cancel your subscription at any time by emailing legal@ranki.com.au or using the cancellation option in your dashboard account settings. Cancellation requests must be received in writing and will be confirmed by us within 2 business days. Cancellations take effect at the end of the current paid billing period. You will retain full access to the service until that date. Cancellation does not relieve you of any obligation to pay fees already due or accrued prior to cancellation.

4.2 Refund Policy

The only exceptions to this no-refund policy are: (a) where expressly required by the Australian Consumer Law (ACL) in circumstances where we have failed to meet a consumer guarantee that cannot be excluded by law; or (b) where we have agreed in writing to a specific refund arrangement. Dissatisfaction with SEO rankings, traffic outcomes, or lead volumes does not constitute grounds for a refund, as these are explicitly excluded from our guarantees (see clause 7). To request a refund on ACL grounds, contact us at legal@ranki.com.au with full details of the alleged failure.

4.3 Effect of Cancellation

• ▸Content already published to your WordPress site and social platforms by Ranki remains in place after cancellation - we do not remove or delete it from your platforms
• ▸Your Ranki dashboard and associated data remain accessible for 30 days post-cancellation to allow you to export any data you require
• ▸WordPress credentials, OAuth tokens, and other platform access credentials are revoked and deleted within 7 to 30 days following cancellation (see our Privacy Policy for specific timelines)
• ▸After the 30-day post-cancellation window, all your account data is scheduled for deletion in accordance with our data retention policy, subject to our legal record-keeping obligations
• ▸You remain responsible for the content published to your platforms prior to cancellation. We are not responsible for any content that remains live on your website or social channels after the service ends.

By using the Ranki service, you agree and warrant that:

• ▸You are the lawful owner or an authorised administrator of every website, Google property, social media account, and digital platform connected to Ranki, and you have the legal right to grant us access to those platforms
• ▸You will review AI-generated content published to your platforms within a reasonable time and notify us promptly at hello@ranki.com.au of any inaccuracies, defamatory content, misleading statements, or content requiring correction or removal
• ▸You accept sole responsibility for the accuracy, legality, and appropriateness of all content published under your brand, including AI-generated content, from the time of publication
• ▸You will not use the Ranki platform or direct us to publish content that is unlawful, misleading or deceptive, defamatory, discriminatory, harassing, obscene, in breach of any third-party intellectual property rights, or that violates the Spam Act 2003 (Cth), the Competition and Consumer Act 2010 (Cth), or any applicable advertising standard
• ▸You will not attempt to reverse-engineer, decompile, disassemble, scrape, copy, or otherwise extract proprietary source code, AI model weights, prompting systems, or trade secrets from the Ranki platform
• ▸You will not resell, sublicense, white-label, or on-sell the Ranki service or any outputs derived from it to third-party clients without our prior written consent
• ▸You will keep your WordPress application password and Ranki login credentials strictly confidential and will not share them with unauthorised persons
• ▸You will maintain a functional, accessible WordPress installation (or other supported platform) that meets Ranki's minimum technical requirements and will promptly resolve any technical issues on your platform that prevent us from delivering the service
• ▸You will not take any action that circumvents or disables access controls, security mechanisms, or rate limits on the Ranki platform or its sub-processors
• ▸You will not use the Ranki service or any output in connection with any regulated professional advice (legal, medical, financial, engineering) or in a context where factual errors could cause harm to individuals

Breach of any of your obligations in this clause may result in immediate suspension or termination of your account without refund.

6.1 Content Published to Your Platforms

All content published to your WordPress website and social media accounts by Ranki as part of the subscription service - including AI-generated blog posts, video scripts, social captions, SEO metadata, and infographics - is assigned to you upon publication. We make no copyright claim over this output content. You are free to edit, repurpose, delete, or commercialise it at any time. However, you acknowledge that AI-generated content may not be independently eligible for copyright protection in all jurisdictions, and we make no representation as to its protectability.

6.2 The Ranki Platform

The Ranki platform and all its constituent elements - including software, source code, AI pipelines, automation workflows, prompting systems, user interface designs, data models, training methodologies, algorithms, and all associated intellectual property (registered and unregistered) - is and remains the exclusive property of Theme Press Pty Ltd. These Terms grant you only a limited, non-exclusive, non-transferable, revocable licence to access and use the Ranki platform solely for your internal business purposes during the term of your subscription. No ownership interest in the platform is conferred. The name "Ranki", associated logos, brand identity, and any registered or unregistered trade marks are owned by Theme Press Pty Ltd and may not be used, reproduced, or registered without our prior written permission.

6.3 Your Business Data

All business data you provide to us - including your domain, niche, target keywords, Google Analytics data, Search Console data, and social media account data - remains your property. You grant us a limited, non-exclusive, royalty-free, worldwide licence to access, process, store, and use this data solely to deliver the Ranki service to you during the term of your subscription. We will not use your business-specific data to train our AI models or to benefit any other client. Upon termination, this licence terminates subject to our data retention obligations.

6.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Ranki platform, you assign to us all intellectual property rights in that feedback, and we are free to use it without restriction or compensation.

We represent only that:

• ▸We will use reasonable skill and care in providing content, keyword tracking, and platform services as described in your selected plan
• ▸Content will be published in good faith in accordance with the agreed schedule, subject to the exclusions in clauses 8 and 9
• ▸SEO and AI-visibility best practices current at the time of content creation will be followed

We expressly do not guarantee, warrant, or represent:

• ▸Any specific Google ranking position for any keyword, at any time
• ▸Any specific increase in organic search traffic, referral traffic, leads, enquiries, or revenue
• ▸That AI-generated content will be free from factual inaccuracies, typographical errors, or omissions
• ▸That any content published will be indexed by Google or any other search engine
• ▸That your business will appear in ChatGPT, Perplexity, Google AI Overview, or any other AI-generated search result
• ▸That any improvement achieved will be maintained, as search engine algorithms change continuously
• ▸Uninterrupted, error-free service availability (see clause 9 below)
• ▸That third-party platform APIs (Google, Meta, LinkedIn, HeyGen, ElevenLabs, etc.) will remain available or unchanged

You acknowledge that you have not entered into this agreement in reliance on any oral or written statement by us regarding expected rankings, traffic increases, or revenue outcomes, and that no such statement forms part of these Terms.

The Ranki service integrates with and depends upon third-party platforms and APIs including, without limitation, Google, Meta (Facebook/Instagram), LinkedIn, YouTube, HeyGen, ElevenLabs, Supabase, Vercel, Railway, Stripe, and DataForSEO. You expressly acknowledge and agree that:

• ▸We are not responsible for and have no control over changes to third-party APIs, platform policies, terms of service, rate limits, pricing, or availability that affect service functionality
• ▸We are not responsible for the suspension or termination of your accounts on third-party platforms for any reason, including for content posted by Ranki on your behalf
• ▸We are not responsible for content moderation decisions, takedowns, demonetisation, or penalties applied by third-party platforms to content posted by Ranki on your behalf
• ▸We are not responsible for the data handling, security, or privacy practices of any third-party platform, which are governed by that platform's own policies
• ▸If you revoke or allow to expire any credential or access token granted to Ranki (Google, Facebook, WordPress, etc.), we may be unable to deliver parts of the service, and you will not be entitled to a refund or credit for any resulting delivery shortfall

If a third-party platform changes its API in a way that materially and persistently impacts Ranki's ability to deliver a core feature, we will use commercially reasonable efforts to adapt. We will notify you of any material service impact within 5 business days. We will not charge you for features we are demonstrably unable to deliver for a continuous period exceeding 30 days due solely to a third-party API change.

We target 99% monthly uptime for the Ranki dashboard (app.ranki.com.au), measured excluding scheduled maintenance windows. Scheduled maintenance will be performed outside peak Australian Eastern business hours (9am-5pm AEST/AEDT Monday to Friday) where reasonably practicable, with at least 24 hours' advance notice for planned outages exceeding 30 minutes.

We are not liable for, and our service obligations are suspended during, any period of service disruption caused by a Force Majeure Event. A "Force Majeure Event" means any event beyond our reasonable control, including without limitation:

• ▸Acts of God, natural disasters, floods, fires, earthquakes, or extreme weather events
• ▸Pandemic, epidemic, or public health emergency declared by a government or health authority
• ▸War, terrorism, civil unrest, insurrection, or government action
• ▸Nationwide or widespread telecommunications or internet infrastructure failures
• ▸Cyberattacks, distributed denial-of-service attacks, or malicious intrusions targeting our infrastructure or our sub-processors
• ▸Outages or failures of third-party infrastructure providers (including Railway, Vercel, Supabase, Cloudflare, Stripe, and Google Cloud) beyond our control
• ▸Changes to law or government regulation that make it impossible or unlawful to deliver a part of the service
• ▸Your own internet connectivity, hosting environment, or CMS failures

We will notify you as soon as practicable of any Force Majeure Event affecting service delivery and will use commercially reasonable efforts to resume normal service promptly.

To the fullest extent permitted by law, we absolutely exclude all liability for:

• ▸Indirect, incidental, consequential, special, exemplary, or punitive damages of any kind
• ▸Loss of actual or anticipated profits or revenue (whether direct or indirect)
• ▸Loss of business opportunity, contracts, or customers
• ▸Loss of goodwill or reputational damage
• ▸Loss, corruption, or unauthorised access to your data
• ▸Cost of obtaining substitute services or goods
• ▸Any claim arising out of your use of, or reliance on, AI-generated content published by Ranki on your behalf
• ▸Any claim arising from a change to Google's search algorithm, Google Search Console policies, or any ranking methodology
• ▸Any claim arising from a third-party platform's policy changes, API modifications, account suspension, or content removal
• ▸Any claim arising from a Force Majeure Event as defined in clause 9
• ▸Any claim arising from your failure to maintain accurate platform credentials, configurations, or access permissions
• ▸Any claim arising more than 12 months after the date you knew or ought reasonably to have known of the facts giving rise to the claim

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, condition, or warranty, that is conferred or imposed by the Australian Consumer Law and cannot be excluded by agreement, including: (a) consumer guarantees under Division 1 of Part 3-2 of the ACL; (b) liability for death or personal injury caused by our negligence; or (c) liability for fraud or fraudulent misrepresentation.

Where our liability cannot be excluded under the ACL but can be limited, our liability is limited to (at our election): resupplying the services, or paying the cost of having the services resupplied.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if the services fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory guarantees apply only where you are a "consumer" within the meaning of the ACL. A business is a consumer for services unless the service is acquired for the purpose of re-supply or to use in trade or commerce in the production of other goods or services for supply. If you are not a consumer for ACL purposes, the consumer guarantees in sections 60-62 of the ACL do not apply to your acquisition of our services.

If you believe we have failed to meet a consumer guarantee, contact us at legal@ranki.com.au. We will respond within 10 business days and work in good faith to resolve the issue.

You agree to fully indemnify, defend, and hold harmless Theme Press Pty Ltd, its directors, officers, employees, agents, sub-contractors, and successors from and against any and all third-party claims, actions, proceedings, demands, damages, losses, liabilities, costs, penalties, fines, and expenses (including reasonable legal fees on a solicitor-client basis) arising out of or in connection with:

• ▸Any breach by you of any representation, warranty, or obligation under these Terms
• ▸Your violation of any applicable law, regulation, or code of conduct
• ▸Any content, data, or instructions you direct us to publish, post, or process that: (a) infringes any third-party intellectual property right; (b) defames any person; (c) violates any privacy right; (d) is false or misleading; or (e) breaches any applicable advertising or consumer law standard
• ▸Your use of connected third-party accounts (Google, Meta, LinkedIn, WordPress, YouTube) in violation of those platforms' terms of service or policies
• ▸Any claim by a third party arising out of content published by Ranki on your behalf at your direction
• ▸Any regulatory investigation, infringement notice, or enforcement action directed at you or your business in connection with content published via Ranki
• ▸Your failure to review or correct AI-generated content that you were notified may be inaccurate
• ▸Any claim arising from your misrepresentation that you had authority to bind your business entity to these Terms

We reserve the right to assume exclusive control of the defence of any matter subject to indemnification at your expense. You must not settle any such claim without our prior written consent.

To the maximum extent permitted by law, the Ranki platform and all outputs are provided on an "as is" and "as available" basis. We expressly disclaim all warranties, conditions, representations, and guarantees not expressly stated in these Terms, whether express, implied, statutory, or otherwise, including without limitation:

• ▸Any implied warranty of merchantability, fitness for a particular purpose, or non-infringement
• ▸Any warranty that the service will be error-free, uninterrupted, virus-free, or free from other harmful components
• ▸Any warranty as to the accuracy, completeness, or timeliness of AI-generated content, keyword data, ranking data, or audit outputs
• ▸Any warranty that the service will meet your specific business requirements or produce any particular commercial outcome

14.1 Termination by You

You may cancel your subscription at any time as described in clause 4. Cancellation does not constitute a termination for breach and the no-refund policy in clause 4.2 applies.

14.2 Termination or Suspension by Us

We may immediately suspend or terminate your account and access to the service without refund in any of the following circumstances:

• ▸You materially breach any provision of these Terms and (where the breach is capable of remedy) fail to remedy it within 14 days of written notice from us
• ▸You fail to pay any amount due and that failure continues for 14 days after written notice
• ▸You engage in fraudulent, dishonest, illegal, or abusive conduct in connection with the service
• ▸We reasonably determine that continuing to provide the service would expose us to legal, regulatory, or reputational liability
• ▸A Force Majeure Event makes it impossible or unlawful for us to continue providing the service
• ▸You become insolvent, enter administration, receivership, or liquidation

14.3 Effect of Termination

Upon termination: your right to access the Ranki dashboard and all associated services ceases immediately. Clauses 6.2, 7, 10, 12, 13, 15, and 16 survive termination and remain in full force. We retain the right to retain and use anonymised, aggregated data derived from your use of the service in accordance with our Privacy Policy.

Each party agrees to keep the other's Confidential Information strictly confidential and not to disclose it to any third party without the prior written consent of the disclosing party, except as required by law or legal process (in which case the receiving party will, where permitted, give the disclosing party prompt advance notice and cooperate with any effort to seek a protective order).

"Confidential Information" means all non-public information disclosed by one party to the other in connection with these Terms that is marked confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure, including without limitation: pricing, business strategies, client lists, technical specifications, AI prompting systems, pipeline architectures, and client data. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is received from a third party without breach of any obligation of confidence.

This obligation of confidentiality continues for 5 years after termination of these Terms.

These Terms are governed by, and construed in accordance with, the laws of New South Wales, Australia, without regard to its conflict of laws principles.

16.1 Mandatory Dispute Resolution Process

Neither party may commence court proceedings in relation to a dispute under these Terms (except for urgent injunctive or interlocutory relief) unless that party has first complied with the following steps:

• ▸Step 1 - Notice: The disputing party must deliver a written dispute notice to the other party describing the nature of the dispute, the amount in dispute (if applicable), and the remedy sought. Email to legal@ranki.com.au is sufficient for notices to us.
• ▸Step 2 - Good faith negotiation: The parties must negotiate in good faith to resolve the dispute within 21 days of the notice being received.
• ▸Step 3 - Mediation: If the dispute is not resolved within 21 days of the notice, either party may refer the dispute to mediation before a mediator appointed by the Law Society of New South Wales, or as otherwise agreed in writing. The cost of mediation is shared equally between the parties. The parties must participate in mediation in good faith.
• ▸Step 4 - Litigation: If mediation fails to resolve the dispute within 30 days of the appointment of the mediator (or such longer period as the parties agree), either party may commence court proceedings.

Both parties submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute not resolved through the above process.

16.2 Class Action Waiver

To the extent permitted by applicable law, you agree that any dispute arising under these Terms must be brought in your individual capacity only, and not as a plaintiff or class member in any purported class action, representative proceeding, or private attorney-general action. You expressly waive any right to bring or participate in any class or collective claim against us.

We may update or amend these Terms at any time. Where changes are material, we will provide at least 30 days' advance written notice by email to your registered address. For minor or non-material changes (including corrections, clarifications, or changes that do not reduce your rights), we may update the Terms without prior notice and will update the effective date at the top of this page. Your continued use of the Ranki service after the effective date of any amended Terms constitutes your acceptance of those changes. If you do not accept any change, you must cancel your subscription before the new Terms take effect.

• ▸Entire agreement: These Terms, together with our Privacy Policy and any written addenda signed by both parties, constitute the entire agreement between you and Ranki with respect to the service and supersede all prior negotiations, discussions, representations, proposals, and agreements, whether oral or written. No prior course of dealing or trade usage has any force or effect.
• ▸Severability: If any provision of these Terms is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, it will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity and enforceability of the remaining provisions.
• ▸Waiver: Our failure to exercise or enforce any right or provision of these Terms on any occasion does not constitute a waiver of that right or provision on any future occasion. No waiver is effective unless given in writing.
• ▸Assignment: You may not assign, novate, or otherwise transfer any of your rights or obligations under these Terms to any third party without our prior written consent, which we may withhold in our absolute discretion. We may assign our rights and obligations under these Terms to any related body corporate, acquirer of our business, or successor entity without restriction.
• ▸No agency: Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between the parties. You have no authority to bind us to any third-party obligation.
• ▸Notices: All legal notices to us must be sent in writing to legal@ranki.com.au or to our registered address. Notices to you will be sent to the email address registered on your Ranki account and are deemed received on the day of sending unless we receive a delivery failure notification.
• ▸Counterparts: These Terms may be accepted in electronic form. Electronic signatures and electronic acceptance are legally binding.
• ▸Survival: Any clause that by its nature is intended to survive termination (including clauses relating to intellectual property, limitation of liability, indemnification, confidentiality, and governing law) will continue in force after these Terms end.