Terms of Use

Ranki is an AI-powered digital marketing automation platform that provides the following services to subscribers:

• ▸AI-generated SEO blog content published automatically to your WordPress website
• ▸Daily Google keyword rank tracking and monthly performance reporting
• ▸AI avatar video creation and automated publishing to Instagram, Facebook, YouTube Shorts, and LinkedIn
• ▸Automated social media post creation and scheduling
• ▸Website SEO audit, issue detection, and automated technical fixes (meta descriptions, SEO titles, image alt text, schema markup)
• ▸AI search visibility monitoring across Google AI Overview, ChatGPT, and Perplexity

The specific features and content volumes available to you depend on the subscription plan you select at the time of purchase. We reserve the right to modify, enhance, or discontinue features with reasonable notice.

By creating a Ranki account, you represent and warrant that:

• ▸You are at least 18 years of age
• ▸You are registering on behalf of a legitimate business and have authority to bind that business to these Terms
• ▸The business information you provide (domain, niche, location, WordPress credentials) is accurate and current
• ▸You are the authorised owner or administrator of the WordPress website and social media accounts connected to Ranki
• ▸You will maintain the security and confidentiality of your login credentials and notify us immediately of any suspected unauthorised access

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion if we reasonably believe you have violated these Terms or applicable law.

3.1 Subscription Plans

Ranki offers the following subscription plans (prices are in Australian Dollars, exclusive of GST):

GST (10%) is added to all prices for Australian businesses at checkout. You are responsible for any additional taxes applicable in your jurisdiction.

3.2 Billing Cycle

Subscriptions are billed monthly on the same calendar date as your initial payment. If your payment date falls on a day that does not exist in a given month (e.g. 31st in a 30-day month), payment will be processed on the last day of that month.

3.3 Payment Processing

All payments are processed by Stripe, Inc. By providing payment details, you authorise us to charge your nominated payment method for all fees due. You represent that you are authorised to use the payment method provided. If a payment fails, we will attempt to retry and will notify you by email. Access to the service may be suspended after 3 failed payment attempts.

3.4 Price Changes

We reserve the right to change subscription prices. We will provide at least 30 days' written notice of any price increase. Continued use of the service after the effective date of a price change constitutes acceptance. If you do not accept the new price, you may cancel before the effective date.

4.1 Cancellation

You may cancel your subscription at any time by contacting us at legal@ranki.com.au or through the dashboard. Cancellations take effect at the end of the current billing period. You will retain access to the service until that date.

4.2 Refund Policy

Exceptions to the no-refund policy are made only where required by the Australian Consumer Law (ACL). You may be entitled to a remedy if the service is not fit for purpose, not of acceptable quality, or not delivered as described. In such cases, contact us at legal@ranki.com.au.

4.3 Effect of Cancellation

• ▸Content already published to your WordPress site and social platforms remains in place after cancellation - we do not remove it
• ▸Your Ranki dashboard and all associated data remain accessible for 30 days post-cancellation to allow you to export any data you require
• ▸WordPress credentials and OAuth tokens are deleted within 7 and 30 days respectively following cancellation
• ▸After 30 days, all your account data is scheduled for deletion in accordance with our retention policy

By using the Ranki service, you agree that:

• ▸You are the lawful owner or authorised administrator of all websites, social media accounts, and digital properties connected to Ranki
• ▸You have the legal right to grant Ranki access to your WordPress site, Google properties, and social media accounts
• ▸You will review AI-generated content published to your platforms and notify us promptly of any inaccuracies, defamatory content, or content requiring correction or removal
• ▸You will not use the Ranki platform to publish content that is unlawful, misleading, defamatory, discriminatory, or in breach of any third-party rights
• ▸You will not attempt to reverse-engineer, decompile, or extract proprietary source code or AI model weights from the Ranki platform
• ▸You will not resell, sublicense, or white-label the Ranki service without our prior written consent
• ▸You will keep your WordPress application password and Ranki login credentials confidential and not share them with unauthorised persons
• ▸You will maintain a valid, active WordPress installation that meets Ranki's minimum technical requirements (WordPress 5.5+ with REST API enabled)

6.1 Content You Own

All content published to your WordPress website and social media accounts by Ranki - including AI-generated blog posts, video scripts, social captions, and SEO metadata - is assigned to you upon publication. We make no copyright claim over this content. You are free to edit, repurpose, or delete it at any time.

6.2 Ranki Platform

The Ranki platform, including its software, AI pipelines, user interface, workflows, prompting systems, and all associated intellectual property, is and remains the exclusive property of Theme Press Pty Ltd. These Terms do not grant you any ownership interest in the platform. The name "Ranki", associated logos, and trade marks are owned by Theme Press Pty Ltd and may not be used without written permission.

6.3 Your Business Data

All business data you provide - including your domain, niche, keywords, Google Analytics data, and Search Console data - remains your property. You grant us a limited, non-exclusive licence to access and process this data solely to deliver the Ranki service to you.

We represent that:

• ▸We will deliver content, keyword tracking, and platform services as described in your selected plan
• ▸Content will be published in accordance with the agreed schedule
• ▸SEO and AI-visibility best practices will be followed at the time of content creation

We do not guarantee:

• ▸Any specific Google ranking position for any keyword
• ▸Any specific increase in organic traffic, leads, or revenue
• ▸That AI-generated content will be free from factual inaccuracies
• ▸That your website will appear in ChatGPT, Perplexity, or Google AI Overview results
• ▸Uninterrupted service availability (see clause 9 below)

The Ranki service integrates with third-party platforms including Google, Meta (Facebook/Instagram), LinkedIn, YouTube, HeyGen, and ElevenLabs. We are not responsible for:

• ▸Changes to third-party APIs, platform policies, or rate limits that affect service functionality
• ▸Suspension or termination of your accounts on third-party platforms for reasons unrelated to Ranki
• ▸Content moderation decisions made by third-party platforms regarding content posted by Ranki on your behalf
• ▸Data handling practices of third-party platforms (governed by their own privacy policies)

If a third-party platform changes its API in a way that affects Ranki's ability to deliver part of the service, we will use reasonable efforts to adapt. We will notify you of any material service impact within 5 business days and will not charge for features we cannot deliver for an extended period.

We target 99% monthly uptime for the Ranki dashboard (app.ranki.com.au). Scheduled maintenance will be performed outside peak Australian business hours where possible, with at least 24 hours' notice for extended maintenance windows.

We are not liable for service interruptions caused by:

• ▸Force majeure events including natural disasters, telecommunications failures, or cyberattacks beyond our reasonable control
• ▸Third-party infrastructure outages (e.g. Railway, Vercel, Supabase, Stripe)
• ▸Scheduled maintenance
• ▸Your own internet connectivity issues

We are not liable for:

• ▸Indirect, incidental, consequential, special, or punitive damages
• ▸Loss of profits, revenue, data, goodwill, or business opportunities
• ▸Any claim arising from your use of AI-generated content
• ▸Any claim arising from changes to Google's search algorithm or ranking methodology
• ▸Any claim arising from third-party platform policy changes

Nothing in these Terms limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded under the Australian Consumer Law, including consumer guarantees that apply to our service.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if the services fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe we have failed to meet a consumer guarantee, contact us at legal@ranki.com.au.

You agree to indemnify, defend, and hold harmless Theme Press Pty Ltd, its directors, employees, and contractors from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• ▸Your breach of these Terms
• ▸Your violation of any applicable law or third-party right
• ▸Content or materials you direct us to publish that infringe any third-party intellectual property or privacy right
• ▸Your use of connected third-party accounts in violation of those platforms' terms of service

Termination by You: You may cancel your subscription at any time as described in clause 4.

Termination by Us: We may suspend or terminate your account immediately if:

• ▸You materially breach these Terms and (where the breach is capable of remedy) fail to remedy it within 14 days of written notice
• ▸You fail to pay any amount due and that failure continues for 14 days after notice
• ▸You engage in fraudulent, illegal, or abusive conduct
• ▸Continuing to provide the service would expose us to legal liability

Upon termination, your right to access the Ranki dashboard ceases. Clauses 6, 7, 10, 12, 14, and 15 survive termination.

Each party agrees to keep the other's confidential information (including pricing, business strategies, technical specifications, and client data) strictly confidential and not to disclose it to any third party without prior written consent, except as required by law.

These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

Dispute resolution process:

• ▸Step 1: Raise the dispute by email to legal@ranki.com.au. We will respond within 5 business days.
• ▸Step 2: If unresolved within 30 days, either party may refer the dispute to a mediator agreed upon by both parties, or to a mediator nominated by the Law Society of New South Wales.
• ▸Step 3: If mediation fails, either party may commence proceedings in the courts of New South Wales.

Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

• ▸Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ranki with respect to the service and supersede all prior discussions, proposals, and agreements.
• ▸Severability: If any provision of these Terms is found to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the remaining provisions.
• ▸Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right.
• ▸Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• ▸Notices: Legal notices to us must be sent to legal@ranki.com.au. Notices to you will be sent to the email address registered on your account.
• ▸Force majeure: Neither party is liable for failure to perform obligations due to circumstances beyond their reasonable control.